Why Do We Have The Following Policies?

At InnoVitale Spa, each appointment is individually reserved for you. When a slot is left empty, it isn’t just an opening in the calendar - it’s lost income for a therapist who earns their living through hands-on care and gratuities, and a missed opportunity for another guest who may be seeking relief or rejuvenation at that time. Thank you for helping us protect our team’s time and sustain the level of personalized service you expect from a locally owned, boutique spa.

Appointment Booking and Cancellations

Credit-Card Guarantee

To confirm any reservation (including those to be paid with gift cards, membership credits, or packages), a valid credit card is required.

• Your card is not charged at booking.
• It will only be charged if the policy above is violated.
• At checkout, you may use any payment method; please have the physical card or digital wallet available.

Cancellation Windows

*Fee applies to cancellations, reschedules, shortened services, and no-shows.

No-Shows & Same-Day Bookings: Appointments made within the notice window (same day/within 24 hours) fall under the same policy. If you reserve and then do not arrive, or cancel after booking, you will be charged in full, as our team cannot rebook that time.

Late Arrivals: Please plan to arrive 10 minutes early to allow for check-in, use the bathroom, grab a glass of water, and take a calming breath before your service begins! Arriving late will shorten your treatment time out of respect for the next guest; the full service fee still applies.

Spa Environment: To maintain a serene environment, we kindly request that you silence your cell phone and speak quietly. InnoVitale Spa is an adult-oriented facility; guests must be 18 years or older. Younger clients (16-17 years) may receive select services when accompanied by a guardian. 

Health and Safety: Your health and well-being are our top priorities. Please inform us of any medical conditions, allergies, or special needs when booking your appointment. This information will help us tailor your treatments for optimal results and safety. 

Personal Belongings: Please leave all valuables at home. InnoVitale Spa is not responsible for lost or stolen items. 

Payments and Gratuity: We accept Visa, MasterCard, Apple Pay, and Google Pay and cash. Gratuity is not included in the service price but is always appreciated by our therapists. A 20% gratuity is customary and can be added to your credit card or given in cash.

Acknowledgement: Booking an appointment with InnoVitale Spa constitutes your agreement with these terms. We appreciate your partnership in honoring the craft and livelihood of our therapists and the wellness journey of every guest.

Refunds and Exchanges: Retail products can be returned for store credit within 14 days of purchase with the original receipt. We do not offer cash refunds. For any service dissatisfaction, please notify us within two days of your appointment so we can discuss and offer any solutions. 

Children and Pets:  For the safety and comfort of all guests, children under the age of 16 are not allowed in the spa unless they are receiving services and accompanied by an adult. Pets are not permitted, except for service animals. Emotional support animals are not permitted. 

Gift Cards and Certificates: Gift cards are available for purchase and can be used for services and retail products. They are not redeemable for cash and cannot be replaced if lost or stolen. 

Customer Rights and Responsibilities

As an InnoVitale Spa guest, you have the right to:

• A clean, safe, and comfortable environment.
• Stop a treatment at any time for any reason.
• Confidential treatment of your health information.
• Be treated with consideration, dignity, and respect.
• Ask questions about your spa experience

As an InnoVitale Spa guest, it is your responsibility to:

• Communicate your preferences, expectations, and concerns.
• Provide complete and accurate health information.
• Treat staff and other guests with courtesy and respect.
• Adhere to the spa's policies and procedures.

Additional Information

Service Animals and Pets: Only trained service animals are allowed in the spa. No emotional support animals permitted. 

Food and Beverages: Outside food and beverages are not allowed. Complimentary tea and spa water and light snacks are available.

Accessibility: Our facility is handicap accessible. Please inform us of any special requirements when booking your appointment.

Thank you for choosing and supporting a woman-owned, St. Pete small business committed to elevating the experience of every client while also providing living wages to our therapists. We appreciate your patronage and look forward to pampering you! 💫